Wednesday June 12, 2019 | 3:20 PM - 3:55 PM

06PB - Quality Management and the Customer Journey from first contact to customer aftercare

Room : Pier Eight B

Modern home buyers expect a modern home buying experience. COINS mobile site-based applications can help to ensure that build quality is managed, site progress and forecasts are always up to date. Key decisions can be based on accurate information. In turn, accurate and timely information can be provided to customers to meet and exceed their expectations. Predict problems before they happen and ensure that you’re always three steps ahead. Manage the sales process in a modern, easy to visualise way with the COINS CRM Kan-Ban board. Easily chart the progress of every lead and sale. Post-sale, a COINS mobile enabled workforce of operatives is able to remotely receive aftercare tasks along with the ability to see the history of the plot, record updates using photographic evidence and give customer satisfaction. The session will be led by Duane Wingell, Managing Consultant - Homebuilding. Topics include: Home Builder CRM, Construction Forecasting, and After Care Stream: Operations, Home Building