Thursday June 13, 2019 | 4:00 PM - 4:35 PM

16PB - Succeeding with Service Management

Room : Pier Eight B

The primary goal of COINS Service Management is to enable clients to deliver quality services within the Service and Facilities Maintenance market within the construction industry. In this session understand how the COINS service product supports service providers who often face a precarious balancing act of managing customer relationships and requirements. Understand and manage the demand and patterns of business activities, while maintaining fiscal responsibility through great cost control. If you want to increase the value of your services to the clients, you should focus first on customer facing processes. Learn how COINS supports this process. Topics include: Service Agreements, Dispatching, Mobile Applications, Costs and Billing Audience: Commercial Directors, CTOs, FM and Service Directors Stream: Service Management This is a repeat of session 02C - Succeeding with Service Management.